TERMS OF SALE

1. VALIDITY OF THE GENERAL TERMS OF SALE
1.1. The general terms and conditions of sale apply between ecocruiser.eu customers (hereinafter the Client) and the owner of Ecocruiser.eu SW Kah OÜ (reg. nr 16811462, reg. address Harju maakond, Saue vald, Alliku küla, Kriisa, 76403, hereinafter ecocruiser.eu) when purchasing goods about emerging legal relationships.

1.2. The general terms and conditions of sale cannot conflict with the legal norms in force in the Republic of Estonia and, if necessary (in case of disputes or missing information), these norms have been supplemented.

1.3. In addition to these General Sales Conditions, the relations between the Customer and ecocruiser.eu are regulated by ecocruiser.eu’s product information, price list, purchase information and established good practices.

1.4. Ecocruiser.eu reserves the right to unilaterally change these conditions and product prices for the purpose of efficiency, competitiveness, future development and replenishment or reorganization of the product range. Changes and additions to the conditions and product prices take effect from the moment the mentioned information appears on the website www.ecocruiser.eu. If the Customer submitted his order before the changes to the terms and conditions entered into force, then the terms and conditions valid at the time the order was submitted shall apply to the Customer, unless otherwise provided by law or these terms and conditions.

1.5. Ecocruiser.eu and the Customer wish to trade through the ecocruiser.eu website under the conditions set forth in this document. By placing an order on the ecocruiser.eu website and making an advance payment, the Customer confirms that he has read the terms of sale and agrees with them.

1.6. The images with the products are illustrative.

2. ECOCRUISER.EU PRICE LIST
2.1. The prices of the products sold in the Ecocruiser.eu e-shop are given in euros and do not include delivery costs.

2.2. The price of the delivery of the goods depends on the delivery method chosen by the Customer when placing the order.

2.3. Ecocruiser.eu reserves the right to adjust prices. If the Customer submitted his order before the price change took effect, the price that was reflected on the prepayment invoice at the time of placing the order applies to him.

3. SHOPPING BASKET AND ORDER FORMATION
3.1. You can order products from our online store without registration, but additional discounts may apply to registered users. The system is safe and convenient to use, and personal data is protected by us.
3.2. To submit an order, the following actions must be completed:
1) Add the appropriate product/products to the shopping cart;
2) Proceed to the shopping cart by pressing the shopping cart-shaped button at the top of the page;
3) Fill in the requested cells, select the appropriate mode of transport and payment;
4) Read the Terms and Conditions of Purchase and Sale and, if you agree, confirm your consent;
5) Press the “Submit order” button and make payment for the order.
Now all that remains is to wait until you receive the order confirmation by e-mail and your order starts to be completed.
4. PAYMENT FOR ORDERED GOODS
4.1. After paying for your purchase, be sure to press the “Back to merchant” button.
4.2. You can pay for your order quickly and securely on our website through bank links, installment partners and on the basis of an invoice/e-invoice.
4.2.1. We support the following bank links: Swedbank, SEB, LHV bank, Luminor bank and COOP bank. Payments are mediated by Gofain Marketing Agency OÜ.
4.3. The order will be processed as soon as the payment made by you has been fully received in the current account.
4.4. Service fees related to payments are borne by the customer.
5. DELIVERY AND HANDOVER OF PRODUCTS
5.1. If you have successfully paid for your goods, you will receive an “order confirmed” letter with detailed information in your e-mail. If you have not received this letter, be sure to contact customer service. After that, your order will be processed. When the product is complete, it will be sent to you and you will immediately receive an e-mail saying “Your order has been sent”.
5.1.1. NB! No delivery/collection on public holidays.
5.2. You can find out the exact and up-to-date delivery methods and their cost on the Transport information page. Reference: Transport information
5.3. If the customer does not pick up the package on time and it is returned to ecocruiser.eu, it is the customer’s responsibility to pay the costs associated with the return and, if desired, the cost of reposting.

6. ORDER CANCELLATION AND PRODUCT RETURN
6.1. The customer has the right to withdraw from the contract and exchange or return the goods within 14 days of receiving the ordered goods without giving a reason. In case of withdrawal from the contract, the customer must return the goods immediately, but no later than within 14 days.
6.2. The goods may be tried on and inspected to ensure their suitability or non-suitability, but the goods and their packaging must be minimally affected during the trying-on. Trial means equivalent use as is customary in retail establishments before making a purchase.
6.3. The returned product must be in the original packaging, with the original markings and in the same complexity as when it was issued to the customer. If it is possible to open the packaging of the goods without damaging the packaging, the customer undertakes to open the packaging in this way. If the original packaging of the goods is damaged or if the use of the goods during the trial period of the goods exceeds the reasonable extent necessary to familiarize yourself with the goods or if the returned goods are not in a similar condition to new similar goods, then ecocruiser.eu has the right to unilaterally deduct the decrease in the value of the goods from the amount to be returned to the Customer. corresponding compensation. The amount of compensation is determined each time based on the extent of the possible decrease in the value of the returned goods, and the customer is informed of the amount of compensation as soon as possible after the amount of compensation is determined.
6.4. The costs of returning the goods are borne by the customer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
6.5. The customer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
6.6. Upon receipt of the returned goods, Ecocruiser.eu will immediately return to the buyer, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
6.7. Ecocruiser.eu may refuse to issue refunds until the item subject to the contract has been returned or until the customer has provided evidence of having returned the item, whichever occurs first.
6.8. If the customer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by Ecocruiser.eu, ecocruiser.eu does not have to refund the cost to the consumer that exceeds the cost associated with the standard delivery method.
6.9. Ecocruiser.eu has the right to withdraw from the sales transaction and demand the return of the goods from the customer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
6.10. In order to withdraw from the goods, the customer must fill out an application for withdrawal from the goods, which can be found here: Application for return of goods
6.11. After submitting the application, you can send the goods to Haaberst Smartpost or the Haaberst rim Omniva parcel machine at +372 566338381, or in the case of a larger item, return it to our office at Meistri 16-304, 13517 Tallinn.
6.12. The time for submitting claims is 2 years. In doing so, it must be taken into account that if the goods show defects within 6 months after its purchase, it is assumed that they were already present at the time of purchase, unless Ecocruiser.eu proves otherwise. After the 6-month period has passed since the purchase of the goods, the consumer must prove that it is a manufacturing error, and not a defect caused by the consumer’s own incorrect use.
6.13. In the event of a defect, the customer has the right to contact the online store within two months at the latest by sending an e-mail to info@ecocruiser.eu or by calling the phone: +372 56638381. Ecocruiser.eu will respond to the consumer’s complaint in writing or in a form that enables written reproduction within 15 days.
6.14. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned, generally within 1-2 working days. Depending on the payment method, it may take up to 7 working days to arrive.

7. LIABILITY AND FORCE MAJEURE
7.1. Ecocruiser.eu is responsible to the Customer for the damage caused by ecocruiser.eu in violation of these terms and conditions in the cases and to the extent stipulated in the legislation in force in the Republic of Estonia.

7.2. The customer is responsible to ecocruiser.eu for the damage caused by the customer’s violation of these terms and conditions in the cases and to the extent stipulated in the legislation in force in the Republic of Estonia.

7.3. Neither party shall be liable to the other party, and its behavior shall not be considered a violation of these terms and conditions due to the delay in the performance of any of its obligations or its non-performance, if the reason for said delay or non-performance was not within the control of the said party (force majeure).

7.4. Ecocruiser.eu does not compensate the Customer for costs arising from the fact that the Customer assumed obligations to third parties (not dependent on Ecocruiser.eu) under conditions that are inconsistent with these terms and conditions.

8. OTHER TERMS
8.1. Ecocruiser.eu uses the personal data provided by the Customer only to fulfill the Customer’s purchase order. The data is treated confidentially and is not disclosed to third parties, except if the delivery method chosen by the Customer requires it and in cases prescribed by law.

8.2. Ecocruiser.eu reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the ecocruiser.eu newsletter. The customer has the right to request the deletion of his data from the ecocruiser.eu database.

8.3. In matters not regulated in these conditions, the Client and ecocruiser.eu are guided by the legislation in force in the Republic of Estonia and other acts regulating relations between the parties.

8.4. Disagreements and disputes arising from the fulfillment of these terms and conditions shall be resolved by the parties primarily through negotiations. If the disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Customer and ecocruiser.eu have the right to apply to the Consumer Protection Board or the court for the protection of their rights. In addition, the European Union’s electronic environment ODR platform (Online Dispute Resolution) is open to all customers for resolving complaints with e-traders at http://ec.europa.eu/odr.

9. FINAL PROVISIONS
9.1. Estonian law applies to these ordering conditions and the purchase and sale agreements of the ecocruiser.eu e-store. If any provision of the order conditions is invalid, this does not affect the validity of the rest of the order conditions or the purchase and sale agreement. A void provision is replaced by a legal provision that is legally and economically closest to the void provision.